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There's No Substitute for Great Customer Service
 
A couple weeks back, my significant other and I decided to go out for a nice Sunday breakfast in Los Gatos. After we ate, we walked around town for a bit and found ourselves at the French Cellar wine shop. My significant other has a special place in her heart for 1989 Beaujolais so we asked if they had a bottle. Unfortunately a 1989 wasn’t to be found, but the shopkeeper did offer and alternative; a 1988 – FOR FREE. “It’s an old bottle, so I don’t know if it’s any good,” he said. “Give it a shot and come back and let me know how it worked out.”
Topics: Customer Relationships Marketing Marketing Tips